Frequently Asked Questions

A: Memorial jewellery is designed to commemorate a loved one. These pieces often incorporate elements such as ashes, hair, or other personal mementos, allowing you to keep a part of your loved one close. 

A: We offer a wide range of memorial jewellry including necklaces, bracelets, rings, earrings, and custom pieces. Each item can be personalised to honor your loved one in a special way. 

A: You can customise your jewellery with a choice of metals, gemstones, colours and by incorporating personal elements like ashes, hair, or fabric. 

A: We can incorporate a variety of materials including ashes, hair, fur, breastmilk, tissue fabric, or soil. If you have a unique request, please contact us to discuss the possibilities.

A: Yes, you can include more than one type of inclusion in your jewellery. For example, you can combine ashes and hair in a single piece. Please specify your preferences when placing your order.

A: You can place an order directly through our website shop. Simply select the item you wish to purchase, choose your customisation options, and follow the checkout process. 

Please see our process page for more information.

A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. 

A: Changes can be made within 24 hours of placing your order. Please contact us as soon as possible to make any modifications.

A: Our current wait times are displayed at the top of our home page. Some items may take longer, if so it will be stated in the individual listing.

If you would like an estimated delivery date please contact us.

A: Yes, we ship internationally. Shipping times and costs will vary based on the destination. Please contact us for more information.

A: We accept returns on non-customised items within 30 days of delivery. Customised items are non-refundable due to their unique nature. Please refer to our Returns Policy for more details.

A: To keep your memorial jewellery looking its best, avoid exposure to harsh chemicals, perfumes, and water. Clean your jewellery with a soft, dry cloth and store it in a safe, dry place when not in use. All orders come with care instructions.

A: You can reach us via our contact us form, by email at info@narrativememorials.com.